Support

Need help with ClientEvidence for Agencies? Email support@konverter-pro.de with your store domain, the scan section involved, and the timestamp shown in your evidence pack.

What To Include

• Your Shopify shop domain
• The scan section involved, such as policies or catalog hygiene
• The timestamp shown in your evidence pack
• Whether the issue happens on billing, scanning, findings, or export
• Any visible error message

Response Time

We aim to respond to support requests within two business days, Monday through Friday.